24 April 2017 – Netherlands / Hong Kong.
We are pleased to announce the publication of our book Happy Customers Faster Cash Taiwan edition – “The All-You-Need-To-Know Guide to effective communication in Credit Management and fCRM”, written by seasoned professionals in credit (risk) management and customer service: Marcel Wiedenbrugge (Netherlands), Alexander Lo (Hong Kong) and Cliff Wynn (United Kingdom).
What is Happy Customers Faster Cash Taiwan edition about?
The book is a learning tool for people engaged in the credit process, showing them how to get paid on time while maintaining and enhance customer relationships. It addresses topics such as (integrated) credit management, overdue invoices, dealing with excuses for late payment, handling complaints and other related topics. The book actually consists of two books:
The book provides graphs and tables to help guide the reader in a step by step learning process. As a result you can easily map in where you are with your company and direction from your own starting point.
For whom ?
This book is primarily aimed at business people who are responsible for accounts receivable of their organization, concerning products and/or services sold on credit to Taiwanese customers. The book can also be interesting for Taiwanese business people and in particular exporters to Western Europe, who want to understand more about the business culture and customer oriented communication in credit management in that region. The non-Taiwan chapters are written from a Western perspective and experience, while the Taiwan chapters are more written from an Eastern / Asian perspective. As such the reader gets best of both worlds.
The book has been reviewed by many practitioners and is (very) well received. The authors put a lot of effort into the readability and practical use of the information presented in the book.
This book succeeds in giving clear directives regarding the communication and cooperation with customers from different angles in a fun and practical way. It also helps the reader by using evaluation models and lists to develop themselves and to help them become more successful in achieving departmental and corporate goals.
Jeroen van Santen, General Manager Accounting & Reporting, Sony Europe Limited
Happy Customers Faster Cash is also available as a corporate version. A corporate version entails the full book with an own preface, company name plus logo on the cover and a separate chapter for products and services.
More information and special discount
To find out more about this book please check: CreateSpace, or Amazon (https://www.amazon.com/dp/1545435677) or contact us: Marcel Wiedenbrugge (firstname.lastname@example.org), Alexander Lo (https://www.linkedin.com/in/alexander-lo-9168a766).
For readers or subscribers to your news section we have a special offer. Readers/subscribers can buy the book with 25% discount and pay $ 14,95 instead of $ 19.95. Order the book via https://www.createspace.com/7100801 and use the following discount code: ESH7AJCV
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Alexander has over 25 years of experience in Business Information Management and Information Technology. Previously, he has held leadership positions in the world’s leading Business Information providers, including Managing Director of Thomson Reuters Asia, and General Manager of Dun & Bradstreet (D&B), Hong Kong and Taiwan. In addition, he personally managed Hong Kong's Commercial Credit Bureau while working with D&B, and the Consumer Credit Bureau through his directorship at TransUnion Limited.